I’m new to Kickstarter- how do I pledge?
All you need to pledge on a Kickstarter campaign is a Facebook account and an Amazon account. You can simply login with your Facebook account, choose a pledge level, and continue to Amazon for payment. If you don’t have a Facebook account, you can easily create a Kickstarter account that will allow you to pledge to the campaign. Last updated: Sun, Oct 19 2014 5:38 pm EDT
How do I submit the options I want for my Beer Hammer?
When the Kickstarter is over, a survey goes out to all backers that will gather all of the information I need from you. It’s best to wait until then since it will provide me with your address, options, add-ons, etc. Last updated: Mon, Oct 20 2014 7:15 pm EDT
How do add-ons work?
When the Kickstarter is over, the survey will give you option of add-ons. If you choose more Beer Hammers and more money is required, multiple payment options will be available. You will be able to add-on up to 10 Beer Hammers, 10 coasters, 1 African Mahogany Beer Hammer, and 4 African Mahogany coasters. Add-ons will still be delivered by May 2015. Last updated: Tue, Oct 21 2014 6:37 pm EDT
Will I be able to choose options for any of my add-ons?
Yes! You will be able to customize any of your add-ons with the same options available for the Kickstarter! Last updated: Tue, Oct 21 2014 7:14 pm EDT
If I pledge for the Christmas Special or Sports Edition, will my add-ons be delivered at the same time?
Due to the possibility that all backers could add-on multiple Beer Hammers, it would be impossible for me to deliver them at the same time as the others. They take time to build, since they are all handmade, and I would rather provide you with many quality Beer Hammers than rushed and sloppily made products. Last updated: Mon, Nov 3 2014 8:23 pm EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.